#5 Customer Relationship Officer, Customer Service Officer

KYC Checklist Verification

Submitted by Abdulwahab Tariq Aljifairi

Workflow diagram: KYC document checklist flow from application submission through missing-document chase to 48-hour escalation. — Workflow diagram as submitted

Pain point

Officers manually cross-check every new account application against the KYC checklist by hand.

Proposed solution

When a new account application is submitted (via Microsoft Forms/SharePoint list), a flow automatically checks it against the required KYC document checklist. If anything is missing (Civil ID, salary certificate, proof of address), it auto-notifies the customer and the onboarding officer by email/Teams, then escalates to a supervisor if no upload arrives within 48 hours.

Claude surface

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